Your Impact
The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be relied upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams, providing invaluable insight into your customer’s needs and challenges, helping to influence and guide internal product roadmaps and projects.
As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and confident in their daily workflows.
What You’ll Do
Location: Must be located within 1 hour of Austin, Texas
Reports to: Sr Director of Embedded Services
- Achieve mastery of all Axon technologies / products
- Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
- Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
- Manage customer expectations, keeping customers satisfied and expectations realistic
- Provide tier-2 technical support
- Provide video redaction services (*Based on assignment)
- Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
- Develop relationships with key partners for growth within their customer base
- Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
- Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
- Maintain customer confidence, especially in high-pressure situations
- Maintain/develop relationships with other vendors within the agency to coordinate product installations/upgrades and assist with problem resolution when necessary.
What You Bring
- Bachelor’s Degree or equivalent work experience
- 3+ years of experience working with Major City or Enterprise-level customers
- Proven track record of successfully managing customer relationships and technical projects
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Unmatched analytical, strategic and creative problem-solving skills
- Excellent interpersonal skills with strong written and verbal communication
- Detail oriented with excellent organizational and time management skills
- Demonstrated ability to deal with change and excel in high-stress situations
Preferred Qualifications
- JIRA, and Microsoft Dynamics knowledge
- Knowledge of CCTV, VMS, and IP cameras
- Experience working closely with a sales and support team
- Experience working and supporting law enforcement or other governmental agencies
- Experience in networking and telecommunications
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
