Your Impact
As a highly motivated and skilled Product Support Engineer, you will play a critical role in ensuring the success of all TASER devices in the market by providing exceptional technical support to our customers and internal teams. You will be responsible for troubleshooting technical issues, collaborating with cross-functional teams, and driving continuous improvement in product quality and customer satisfaction.
What You’ll Do
Location: Hybrid fromScottsdale, AZ or remotely from the United States or Canada
Reports to: Senior Director In-Market, TASER Devices
Level: L7
- Provide technical support to customers, including troubleshooting and issue resolution
- Communicate effectively with customers and internal teams to gather feedback to identify areas for improvement
- Gather data to show device trends, scope and scale of issues
- Analyze device logs to surface bugs & show trends regarding device behavior
- Develop and maintain technical documentation
- Participate in quality assurance processes to ensure product quality and reliability
- Lead major investigations
- Escalation, Problem Solving and Analysis
- Project Management/Coordinate with Product Management and Engineering for triage, development, & release
- Customer and Internal communications
- Drive continuous improvement efforts through proactive service monitoring
What You Bring
- 3+ years work experience as Technical Product Support Engineer. Preference towards embedded devices
- Excellent problem-solving and analytical skills
- A passion for quality, reliability and the ability to drive issues based on customer needs
- Travel to customer locations (10-20%)
- Solid communication skills with internal & external stakeholders
- Experience using Splunk or other log aggregators a plus
- Experience using JIRA a plus
- Excellent working knowledge of Windows Operating System
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 62,000 in the lowest geographic market and USD 119,000 in the highest geographic market. The on target earnings range for this role is between USD 72,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits)