- Location: Remote, Washington DC area (up to 70% travel)
Reports to: Manager, Federal Field Services
Direct Reports: 0
Your Impact
A Field Service Engineer engages in both pre and post-sale activities. (Deployment) He or she supports pre-sale with test and evaluations, and on-site consulting. Post-sale, he or she plans, coordinates, and executes program implementation following purchase of Axon Enterprise’s Evidence.com, Axon body worn camera products, and Axon Professional Services Packages. A Field Service Engineer acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies. A Field Service Engineer is responsible for delivering exceptional experience for our Federal partners.
What You’ll Do
- Setup and deployment of all Axon Products (SW, Apps and Devices)
- Maintaining the Agency’s Evidence.com account
- Give Agency best practice knowledge and lessons learned
- Conducting on-site training on new features and products for the agency’s leadership team(s)
- Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program
- Providing on-site support for Axon products and their supporting infrastructures
- Proactively monitoring the health of Axon equipment and providing “white glove” RMA support
- Recording and tracking agency feature requests and major bugs
- Connecting the Agency to “Early Access” programs for new products
What You Bring
- BS/BA or equivalent knowledge and experience
- Prior law enforcement background is preferred
- Experience implementing and/or leading new programs of record
- Experience with SAAS sales or support
- Experience with project management and resource tracking
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
- Understanding of software and/or hardware, testing and deployment
- Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities, and threats
- Willing to travel weekly throughout North America and possible international travel
- Experience working with law enforcement or military sales
- Ability to work effectively, add value as a team member and assume leadership role within the team
- Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
- Ability to teach other members of the team and act as a mentor as required
- Willingness to take ownership of accounts and account related actions
- Must be able to coordinate across various groups and functional teams
- Ability to perform tasks with little or no supervision
- Demonstrate ability to implement, drive, track and report projects
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: The compensation for this role is made up of an uncapped commissions and a starting base pay between USD 81,000 in the lowest geographic market and USD 109,000 in the highest geographic market. On average, the national commissions target for this role is 9,500. The actual base pay is dependent upon many factors, such as: experience, training, transferable skills, work experience, business needs, and geographic market demands and often a combination of all these factors. Our base salary is just one component of Axon’s competitive total rewards strategy including benefits, an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits ( http://www.axon.com/careers/benefits).
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