Your Impact
This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.
What You'll Do
Location: Remotely from the United States, Domestic Traveling Role, On the road 100% (Mon-Fri)
Reports to: Sr Manager, Fleet Services or Technical Services Supervisor, Fleet
- Identify and implement solutions within minimal assistance in a fast-paced environment.
- Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
- Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.
- Create accurate computer network diagrams and documentation for design and planning of network communication systems.
- Customer coordination and execution of field commissioning tests.
- Deliver timely and detailed project deployment reports.
- Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
- Escalate product irregularities and problems to Product Managers during site deployments.
- Maintain regular and predictable attendance.
- Synchronize the operation of Axon products as they apply to the Fleet solutions.
- Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products.
- Troubleshoot applications, computers, networks and products.
- Validate the quality of 12V DC sub-contractor installations.
What You Bring
- Ability to perform job functions from any location with minimal oversight.
- Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required.
- Flexibility to take on additional projects and adapt to changes in priorities.
- Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
- Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
- 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
- Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
- Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
- Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
- Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
